administrative officer

Competition # : 49649 Department: Growth and DevelopmentLocation: SYDNEYType of Employment: PermanentUnion Status: NSGEU - NSPG Closing Date: 02-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Department of Growth & Development drives economic growth and productivity by creating the conditions for communities, businesses and households to thrive. The Department works with key partners to foster a dynamic environment that supports housing innovation and sector development, providing the necessary solutions to grow our population and economy.The Department is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians. Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.About Our OpportunityThe Rent Supplement Program Administration Officer is responsible for administering rent supplement and housing benefit programs that support individuals and families to access and maintain stable housing. Reporting to the Rent Supplement Supervisor, this role involves assessing eligibility, managing benefit adjustments and renewals, and ensuring decisions are accurate, timely, and aligned with legislation, policy, and available budgets.This role balances detailed administrative work with meaningful client and stakeholder interaction. It requires sound judgment, attention to detail, and the ability to navigate complex information while working respectfully with people who may be experiencing housing insecurity or financial stress. Effective case and workload management is central to success in this position.Primary AccountabilitiesUnder the general supervision of the Rent Supplement Supervisor, the Rent Supplement Program Administration Officer is responsible for the effective delivery of rent supplement and housing benefit programs. Key responsibilities include:Gathering, verifying, and analyzing information to determine initial and ongoing eligibility for housing benefits in accordance with legislation, policies, procedures, and available budgetsAssigning housing benefits across a range of rent supplement products and managing benefit calculations, abatements, transfers, renewals, and interim adjustmentsCompleting new client and landlord set-up, including agreements, system entries, and maintenance of accurate electronic and physical records using the Integrated Case Management (ICM) systemManaging a caseload of files, including tracking deadlines, requesting income documentation, issuing renewal reminders, and following up to ensure timely decision-makingInterpreting income documentation and family composition to ensure accurate subsidy and benefit calculationsInvestigating discrepancies, non-declaration of income, or potential fraud, and taking appropriate action in accordance with policyPreparing clear, respectful written correspondence for clients and landlords related to eligibility decisions, benefit calculations, rent increases, appeals, and program requirementsResponding to a wide range of client and landlord enquiries and complaints, escalating complex or unresolved matters to the Supervisor as requiredQualifications and ExperienceYou bring a combination of education and experience that prepares you to succeed in a structured, client-focused program environment. This includes a bachelor's degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field, plus at least one (1) year of related experience, or an equivalent combination of education, training, and experience.You are:Experienced in administrative, program, or case management roles involving deadlines and competing prioritiesComfortable working with clients in situations that may involve sensitive or confidential informationProficient in Microsoft Office and confident learning and using electronic cas Location Sydney , NS Work location On site Salary $ 21.00 to $ 44.15 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source CareerBeacon #2237502 Various locations Sydney, NS