🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Description Job Description Job Posting - Customer Service Representative Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution. Customer Service Representative (Hybrid position) New Position At Billyard Insurance Group (BIG), we believe in more than just selling insurance - we're here to build strong client relationships, provide trusted advice, and make a meaningful impact. As one of Canada's fastest-growing brokerages with over 80 locations nationwide, we are redefining the insurance experience through innovation, collaboration, and client-first service. We're looking for a Customer Service Representative (CSR) to join our team at Billyard Insurance Group - Peterborough. If you thrive on delivering exceptional client service, have a sharp eye for detail, and want to be part of a company that values integrity and teamwork, we want to hear from you! What does the Customer Service Representative do? As a CSR, you'll be the lead contact for incoming calls and questions from our clients and prospective clients, ensuring they receive quality customer service. Your day-to-day will include: • Serve as a point of contact for clients, liaison with team members within the company to enhance customer satisfaction • Assisting with billing inquiries and processing • Managing and servicing the existing book of business by handling renewals, endorsements, and policy changes. • Acting as a trusted advisor to clients, providing expert guidance and support. • Identifying opportunities to enhance client coverage and recommending additional products or services. • Ensuring accuracy and compliance in all policy documentation and transactions. • Collaborating with underwriters and carriers to resolve client inquiries and coverage concerns. • Maintaining up-to-date records and ensuring all interactions align with regulatory requirements. Does this sound like you? We're looking for a dedicated professional who: • Excels in building strong, long-term client relationships with a client-first mindset. • Has a keen eye for detail and strong problem-solving abilities. • Thrives in a fast-paced environment and can effectively manage multiple priorities. • Communicates clearly and professionally, both verbally and in writing. • Works well independently while also contributing to a collaborative team environment. • Is proactive in staying informed about industry trends, regulatory updates, and product knowledge. Qualifications Required: • An active and current insurance broker license for the relevant provincial regulatory body (e.g., RIBO). • A high school diploma or equivalent. • Minimum of two (2) years of experience in a service-focused administrative role &bul Location Peterborough , ON Work location On site Salary $ 62,383.14 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source ZipRecruiter #68739cc4 Various locations Peterborough, ON
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.
