operations supervisor

Job Description Job Description 1. Purpose of the position: The Operations Supervisor is responsible for overseeing the day-to-day activities of Encorp's collection network and supporting the efficient delivery of operational programs. The position provides operational leadership, coordinates service providers and Redemption Centers, monitors operational performance and compliance, and supports continuous improvement initiatives to ensure safe, efficient, and cost-effective operations. Working closely with the Director of Operations, the Operations Supervisor supports business planning, problem-solving, and operational decision-making while helping drive organizational objectives and service excellence. 2. Major Duties and Responsibilities : Operations • Oversee day-to-day collection network and operations, ensuring compliance with operational standards, safety requirements, regulatory obligations, and service expectations. • Support Redemption Centre and service provider performance through relationship management, issue resolution, monitoring of contractual requirements, and implementation of operating standards. • Coordinate material flow and logistics activities, including shipment planning, inventory movement, operational transactions, and the efficient transfer of recyclable materials to end markets. • Monitor operational performance and compliance, conduct audits, support corrective actions, and escalate risks, service issues, or operational concerns as required. • Lead, coach, and support operations staff, providing day-to-day supervision, performance feedback, training, and development to promote safe and effective operations. • Identify and implement continuous improvement initiatives to enhance safety, efficiency, service delivery, and overall operational performance. • Support business planning and decision-making by preparing operational reports, performance analyses, budget input, and recommendations for management review. Policy and Administrative Support • Support the development, implementation, and review of operational policies and procedures. • Monitor operational compliance with corporate policies and legislative requirements. • Assist in preparing reports, recommendations, and operational analyses for senior leadership. • Perform other duties as required. 3. Education and Expertise Required: Post-secondary education in Business Administration, Operations Management, Supply Chain Management, or related fields. An equivalent combination of education and relevant experience will be considered experience. Experience should include: Minimum 5 years of progressively responsible experience in operations, logistics, recycling, waste management, or related fields, including experience coordinating operational activities, service providers, and stakeholder relationships. Experience leading or supervising employees is considered an asset. Strong knowledge of regulatory compliance and health and safety standards. Competencies Required include: Fluency in French and English (oral and written). Strong communication, and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders. Excellent problem-solving and decision-making abilities, including the ability to manage issues, respond to public concerns, and operate effectively in high-pressure situations. Proven leadership including; coaching, a Location Moncton , NB Work location On site Salary $ 97,040.44 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source ZipRecruiter #d07e40c21 Various locations Moncton, NB