assistant store manager

Café Manufique | Montréal, QC *Café Manufique* is a creative craft café in Montréal where customers can enjoy drinks and snacks while taking part in fun, hands-on creative workshops. We are looking for an energetic, organized, and responsible *Assistant* *Store Manager* to join our team and help oversee the day-to-day operations of our café and workshop space. This is a *hands-on management position*. The ideal candidate is someone who enjoys working with people, has strong organizational skills, takes initiative, and is comfortable making decisions independently while maintaining a welcoming and positive environment for both customers and staff. What You Will DoStore Operations * Oversee the day-to-day operations of the café and workshop space * Ensure the store is clean, organized, well-stocked, and ready for customers * Open and close the store when scheduled * Ensure workshops, activities, and café operations run smoothly and on time * Monitor inventory of café supplies, craft materials, packaging, and other operational items * Identify inventory needs and coordinate restocking and purchasing * Maintain high standards for cleanliness, organization, and presentation * Handle operational issues and resolve problems quickly and professionally Team Management * Supervise, support, and coordinate staff during shifts * Help create and maintain staff schedules * Ensure employees are following company procedures and providing excellent customer service * Train new employees on store procedures, customer service, workshops, and daily operations * Provide guidance and feedback to team members * Help create a positive, respectful, and productive work environment * Step in and assist with customer service, workshops, café service, cleaning, or other tasks when needed Customer Experience * Provide exceptional and friendly customer service * Handle customer questions, concerns, and complaints professionally * Ensure customers have a positive experience from the moment they arrive until they leave * Assist with bookings, private events, and group reservations when needed * Help maintain the welcoming and creative atmosphere that Café Manufique is known for Workshops & Events * Help coordinate and oversee daily workshops and activities * Ensure instructors and staff have everything they need before each workshop * Assist with private events, birthdays, bachelorette parties, corporate events, and other group bookings * Ensure workshop areas are properly prepared before each session and reset afterward * Help troubleshoot issues that arise during workshops or events Administrative & Business Responsibilities * Monitor daily operations and communicate important issues to management * Assist with sales tracking, inventory monitoring, and other operational reporting * Help identify ways to improve efficiency, customer experience, and profitability * Follow company policies and procedures * Assist management with implementing new systems, promotions, and operational initiatives * Provide regular feedback and suggestions to improve the business What We Are Looking For The ideal candidate is: * *Highly organized and detail-oriented* * Reliable, responsible, and punctual * Comfortable taking initiative without needing constant supervision * Confident managing and communicating with a team * Friendly, approachable, and customer-focused * Comfortable working in a fast-paced environment * Able to multitask and prioritize competing responsibilities * A strong problem solver who can remain calm under pressure * Comfortable working both independently and as part of a team * Willing to get hands-on and help wherever needed * Professional and mature in their communication * Passionate about hospitality, creativity, and creating memorable customer experiences Experience Previous experience in *store management, café/restaurant management, hospitality, retail, customer service, events, or team supervision* is an asset. Experience managing Location Montréal , QC Work location On site Salary $ 20.00 to $ 38.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232667265 Various locations Montréal, QC