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General Manager Operations

PT Binajasa Sumber Sarana (BSS Recruitment) · South Jakarta, DKI Jakarta

📅 26/08/2026
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Tanggung Jawab: Memimpin dan memastikan seluruh kegiatan operasional kawasan berjalan efektif, aman, dan sesuai standar. Mengembangkan strategi operasional untuk meningkatkan visitor satisfaction, operational efficiency, dan profitability. Mengawasi seluruh fungsi operasional, termasuk customer service, facility, maintenance, security, cleanliness, dan supporting operations. Menetapkan serta memastikan implementasi SOP dan standar pelayanan di seluruh area. Mengelola manpower planning, performance management, dan pengembangan tim. Mengontrol operational budget, biaya operasional, dan penggunaan sumber daya. Requirements: Memiliki pengalaman minimal 7-10 tahun di bidang operasional, dengan minimal 3 tahun pada posisi GM. Berpengalaman memimpin operasional destinasi wisata, theme park, recreation park, hospitality, property, lifestyle complex, atau kawasan komersial. Memiliki pengalaman mengelola operasional dengan jumlah pengunjung yang besar dan beragam. Memahami pengelolaan visitor experience, customer service, facility management, security, cleanliness, maintenance, dan operational excellence. Memiliki pemahaman yang baik terkait P&L, cost control, revenue optimization, dan operational budgeting. Mampu melakukan koordinasi dengan berbagai pihak, termasuk vendor, tenant, komunitas, stakeholder, dan pihak eksternal lainnya. Memiliki kemampuan leadership, problem solving, decision making, dan komunikasi yang kuat.
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