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Position Overview: The Lead Application Support Engineer is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the Second point of contact for application user for any issue or challenge . What you ll do as the Lead Application Support Engineer : The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive experience with Dynamics 365 Finance and Operations and/or Customer Engagement, whether as an end-user, support role, or developer. Mastery of order-to-cash (O2C) and procure-to-pay (P2P) processes, with comprehensive knowledge in areas such as sales order management, pricing, finance, O2C, P2P, and tax. Exceptional troubleshooting skills, with the capability to apply learned solutions to new challenges and a meticulous attention to detail. Oversee the support playbook and continuously seek advancements in automation and issue prevention. Proficient in developing new runbooks or modifying processes based on data-driven decisions. Ensure quality checks on knowledge base articles for future reference and maintain quality control on ticket closure. In-depth understanding of key support metrics and KPIs. Advanced SQL skills for writing queries. Adept at learning business processes and application functionality. High proficiency in D365 Finance and Operations and Customer Engagement modules. Record, resolve, and escalate support issues as necessary. Conduct thorough Root Cause Analysis (RCA) on critical issues. Lead scrum meetings and ensure delivery of high-quality fixes with effective sprint planning . What you will bring to the team: BE/ BA/BS in Computer Science, or in any related field 7-12 years required of experience in D365 user or as a support role. Knowledge on CICD/ Devops , SDLCs, QA methodologies is added advantage. Exp in EDI is must . Knowledge on Azure , Monitoring, Observability is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Team player & Consider it done mindset. Background in D365 F&O and CE preferred
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.