Warehouse Operation Specialist

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. End-to-End Operations Management of 3PL Warehouse • Responsible for the daily end-to-end operations management of a single warehouse in Europe under the 3PL model, covering inbound, outbound, and inventory management; ensure inventory accuracy, inbound/outbound timeliness, and stable order fulfillment quality. • Coordinate the standardized execution and continuous optimization of core operational processes, including inbound quality inspection, put-away and storage, picking and packing, and outbound shipping. • Monitor daily/weekly/monthly operational data of 3PL service providers, promptly identify abnormalities, and drive corrective actions to closure. 3PL Service Provider Coordination and SLA Management • Serve as the key point of contact with 3PL service providers, responsible for daily operational communication, issue escalation, and relationship management. • Develop and drive the implementation of SLA metrics for 3PL service providers, including timeliness, accuracy, damage rate, and capacity flexibility; conduct regular reviews and performance evaluations. • Lead operational quality audits of 3PL providers, identify service gaps, and drive improvements in areas such as labor, equipment, and system integration. Process Optimization and Cost Efficiency Improvement • Continuously optimize operational efficiency, such as UPH, in core processes including inbound, packing, and sorting, to reduce per-unit handling costs. • Monitor warehouse capacity utilization and promote the implementation of storage strategies such as slow-moving inventory clearance and accurate replenishment/re-slotting to improve space efficiency. • Analyze cost drivers based on the 3PL pricing structure and drive cost-reduction initiatives, such as packaging optimization and route optimization. Labor and Productivity Management • Conduct workforce demand planning based on business forecasts and monitor deviations between actual attendance and planned staffing. • Address unexcused absenteeism, improve employee retention, analyze fluctuations in labor costs through data, and propose improvement plans. Inventory and Quality Control Management • Manage differentiated inbound processes for goods from multiple channels to ensure delivery quality and timeliness. • Responsible for storage planning and implementation of operational standards for different product categories, including general merchandise, bulky items, high-value goods, and shelf-life-sensitive products. • Drive closed-loop returns management, return-to-supplier optimization, and compliant labeling for special product categories. Cross-Functional Collaboration • Collaborate with Planning/S&OP, Logistics, Procurement, and other departments to ensure efficient coordination among business forecasting, workforce preparation, and fulfillment delivery. • Respond quickly to capacity bottlenecks by coordinating urgent recruitment or temporary resource allocation across warehouses.