Supply Chain Coordinator

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. This position reports to the Order Fulfilment Manager Purpose of the role: Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution Your responsibilities can include: Monitoring the TDT hubs performance by performing continuous inspections Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution Recommending changes to management and compliance management to improve procedures so that customer expectations are managed or exceeded Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance Data capturing into the respective systems to ensure business and customers are up to date with deliveries Quality control of data Other duties and tasks as assigned Qualifications and experience: Matric (Grade 12) Degree / Diploma in Supply-Chain/ Logistics Min 1-2 years experience Ability to read and write in English and interpret written instructions Confidence in sharing information and providing feedback Solid communication Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning Must have an organised approach to task completion and great attention to detail Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job Able to communicate with all levels of management Strong organisation skills Demonstrated ability to effectively complete work records with strong attention to detail Ability to read and interpret data and draw valid conclusions Ability to work in a fast-paced environment Must be able to work weekends and overtime as required Attributes required : Ability to read and write in English and interpret written instructions Confidence in sharing information and providing feedback Solid communication Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning Must have an organised approach to task completion and great attention to detail Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job \Able to communicate with all levels of management Strong organisation skills Demonstrated ability to effectively complete work records with strong attention to detail Ability to read and interpret data and draw valid conclusions Ability to work in a fast-paced environment Must be able to work weekends and overtime as required Why Join TFS: Purpose-driven impact : Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture : Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.