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KEY RESPONSIBILITIES: Provide technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting. Translate business requirements from Channel, Sales, and Marketing teams into technical specifications for IT/Development teams. Collaborate closely with cross-functional stakeholders (CRM, Marketing, Channel Sales, Analytics, etc.) to deliver system improvements and operational efficiency. Support Channel Operations activities such as Cloud Marketplace performance tracking and SKU optimization. Assist in preparing user documentation and supporting change management for partners. REQUIRED QUALIFICATIONS: 2+ years of experience in project coordination, business operations, or partner/channel roles Experience working with CRM, PRM, or similar business platforms is a strong advantage. Proficient in Microsoft 365 (Excel, Teams, Outlook). Understanding partner business models is preferred. Excellent communication skills in English, with ability to work across cultures, time zones. Proactive, structured, and able to work independently in a globally distributed team NICE TO HAVE: Experience with CRM Dynamics, Power BI, or partner ecosystem tools. Background in IT, business analysis, or program management. WORK LOCATION 4F Artemis Building, No 3 Le Trong Tan Street, Phuong Liet, Hanoi. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .