Account Manager, CRO

Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes. For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another. At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today. ***Proficiency in spoken and written English at an advanced level is required for this role. A day in the life: As an Account Manager in the CRO division, our primary goal is to ensure the seamless execution of every growth idea presented to our clients, meeting high-quality standards within specified timelines. To achieve this, create internal tickets for various tasks such as copy, design, development, or email, ensuring the smooth implementation of presented ideas. Upon receiving completed tasks from our team, we conduct a thorough quality check to ensure all requirements are met. Then, we share the information with our growth leads for their feedback. Once approved by the Growth lead, we proceed to share the finalized task with the client and await their feedback before pushing the idea live. As Account Managers, effective communication with clients is key. We take the responsibility of conveying the right message between our internal team and clients, fostering a collaborative and transparent environment Responsibilities: Client Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates Project Oversight: Lead the planning, execution, and monitoring of projects, ensuring they are aligned with client goals and agency standards. Collaborate with cross-functional teams, including design, and development teams, to ensure project deliverables are met on time and are of high quality Team Leadership and Mentoring: Provide mentorship and guidance to junior account managers, assisting in their professional growth and development Communication: Communicate project status, updates, and recommendations clearly to clients and internal teams. Address client concerns, issues, and feedback in a proactive and professional manner Market Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients Employ AI technologies to enhance and optimize business processes Utilize and leverage Power Digital's Nova ecosystem as it relates to your department Role Requirements: Bachelor's degree in Marketing, Business, Communication, or a related field. Master's degree is a plus 1-3+ years of experience in account management within a marketing agency environment Strong knowledge of marketing strategies, digital marketing, and advertising concepts Proficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana Excellent communication and presentation skills, both written and verbal Leadership experience with the ability to mentor and guide junior team members Proficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements Exceptional organizational skills and attention to detail Problem-solving skills with the ability to think critically and strategically Demonstrated ability to manage multiple projects and priorities simultaneously Strong client-facing skills, including the ability to build and maintain relationships English proficiency: B2 minimum Key Performance Indicators (KPIs) Client Relationship: Keeps the client up to date, and keeps the team updated as well Resource management: Must be able to coordinate the resources accordingly in order to successfully meet the project needs Tools Management: Uses the comms tools accordingly, keeps an open communication with the internal and external team. Keeps her click up lists updated and reviews the notifications in a timely manner. As well as their slack Results: As a result of their management/ coordination, they are able to meet the needs of the project in a timely and successful manner Most Important Things (MITs) Assertive communication with our internal and external team Ability to multitask Understand the resources assigned to the POD and plan accordingly to meet the deadlines Attention to detail Benefits & Perks : Base salary + commission opportunities Medical Bonus 15 paid vacation days (PTO) per year Fully flex work environment: full-remote, in-office, or hybrid Employee Assistance Program (EAP) 17 observed Colombian national holidays + 2 mental health recharge days per year Legal benefits like Prima, Cesantias Paid Social Security Unlimited opportunities for growth & leadership within a rapidly growing firm Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s) Quarterly awards including prize money and recognition for outstanding performance Opportunities to be involved in company DEI initiatives Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.