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Are you passionate about technology and helping users solve technical issues? Join Atlantic Quantum Innovations as a Technical Support Representative and become part of a dynamic team providing assistance to customers in both English and French. If you enjoy troubleshooting, problem-solving, and delivering exceptional customer experiences, this opportunity is for you. Role Purpose Provide first-level technical support by assisting customers with technical inquiries, troubleshooting issues, and ensuring timely resolution while maintaining service quality standards. Job Responsibilities Diagnose and resolve customer technical issues. Assist users through phone, chat, or email support channels. Escalate complex cases when required. Document interactions accurately. Deliver a positive customer experience during every interaction. Follow established procedures and technical guidelines. Requirements English proficiency B2 or higher. French proficiency B1 or higher. High School Diploma. Str