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Versión en inglés: Do you have experience providing technical support for smart devices, Wi-Fi networks, Smart TVs, Roku, Fire TV, Alexa, Google Nest, or similar devices? This opportunity is for you! Were looking for an Agent Technical Specialist for an innovative project where youll use your technical experience to train Artificial Intelligence models that help solve Smart Home device issues. What will you do? Create and document troubleshooting processes. Research technical documentation and manufacturer manuals. Build and update Knowledge Bases. Analyze technical problems and identify root causes. Help train AI models with clear and structured technical solutions. Take part in the continuous improvement of AI tools applied to technical support. This is not a traditional call center position. Your technical experience will be used to develop and improve AI solutions, with the possibility of later participating in specialized technical support for complex cases. Were looking for peo