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Skills & Qualifications Typically requires field sales experience Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company. Understanding of TCP/IP, routing protocols, L2/L3 switches Security product s firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning Previous call center experience, preferably supporting data networking products and/or security products is desirable. Ability to speak Portuguese is a plus or learn within 1 year. An independent certification on security from SANS, (ISC) 2, ISACA, BS**/ISO* is a plus. Job Duties and Responsibilities Advanced troubleshooting on the full range of Fortinet products Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information Provide customer education where needed due to gaps in networking, product knowledge, processes, etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions. Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communication and expectations until the closure of each case Submit KB articles on a monthly basis to contribute with internal and external DB ́s Use internal resources to self‐study technologies and products as required by customer ́s demand Collaboratively work with peers within Latin America and AMER region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general Honor SLA ́s and metrics in order to achieve customer satisfaction Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. Submit bugs and NFR ́s to L3 and development. Ensure clear and courteous communication with the customer until ticket closure Complete internal training as need and pass internal certifications as required Provide coaching to L1 ENG ́s and detect L1 technical areas of opportunity to be addressed by the manager. Deliver training technical sessions to L1 teams complementing training as needed. Effective communication with other technical areas; Technical Account management, Training, Field Support Engineers, L3 engineers, development, etc. This role is an escalation point for Fortinet partners and Technical Support Engineers that require further assistance when experiencing technical issues with Fortinet products. This group of seasoned engineers will also interface with QA and Development teams to solve customer problems and identify bugs through replication and testing We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at **. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. #J-***-Ljbffr
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.
