Part Time Associate Agent

Perform routine support duties with guidance Assist with first-line user support by guiding users through steps to restore functionality Troubleshoot hardware, software, and connectivity issues using remote access tools Escalate complex issues to second- and third-level resolver teams Coordinate and fulfill end-user service requests, including software installation and user administrative requests Manage tickets to closure and keep users/clients updated on status and progress Learn and comply with Service Desk, desktop, peripheral, connectivity, and security policies and procedures Contribute to continuous improvement of the Service Desk knowledge base Deliver results in support of organizational SLAs Assist with special projects as assigned Requirements High School diploma or GED required Generally, less than 1 years' experience in area of responsibility Core Competencies Demonstrates proficiency in troubleshooting hardware, software, and connectivity issues while providing first-line user support. Committed to adhering to Service Desk policies and contributing to the continuous improvement of support processes. Highest-signal resume keywords Troubleshooting Hardware Issues User Support Service Desk Compliance Ticket Management Continuous Improvement ATS Optimization Keywords Certifications & Qualifications High School Diploma GED Industry Keywords Service Desk User Administrative Requests Software Installation SLA Knowledge Base Tools & Technologies Remote Access Tools #J-*-Ljbffr