Service Operations Coordinator

Service Operations Coordinator Area: Roodepoort, Gauteng Remuneration: Basic Salary: R26 000 negotiable depending on experience Medical Aid Contribution Provident Fund 13thCheque in Birthday Month Discretionary Performance Bonus in December Overview: The incumbent's main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management. Duties: Service Ticket Management - Monitor online service platforms daily, allocate tickets, and schedule maintenance or installation calls efficiently. Quotations & Invoicing - Prepare quotations and process daily invoicing for all completed service work. Stock Reconciliation - Manage technical staff stock usage by conducting regular reconciliations, identifying variances, and resolving discrepancies. Client Communication - Maintain consistent, professional communication with clients regarding service updates, scheduling, and queries. Ad Hoc Service Requests - Handle incoming client requests for additional services and plan technician allocation accordingly. Project Scheduling Support - Assist with planning and coordinating special projects, ensuring alignment with project timelines and resource requirements. Requirements: Matric Certificate 5 years' experience in similar role Relevant financial experience related to invoicing Relevant client service experience Stock management experience Excellent Communication skills MS Office with good Excel skills Experience working on CRM system preferably Microsoft Dynamics Clear criminal and credit record Position based in Roodepoort Desired Skills: Service Ticket Management Quotations & Invoicing Stock Reconciliation Project Scheduling Support Relevant financial experience related to invoicing Stock management experience MS Office with good Excel skills Experience working on CRM system preferably Microsoft Dynamics Desired Work Experience: 2 to 5 years Desired Qualification Level: Grade 12 / Matric About The Employer: Service Operations Coordinator Area: Roodepoort, Gauteng Remuneration: - Basic Salary: R26 000 negotiable depending on experience - Medical Aid Contribution - Provident Fund - 13thCheque in Birthday Month - Discretionary Performance Bonus in December Overview: The incumbent's main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management.