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Customer Service and Sales Representative Employment type: Permanent, Full Time Work model: Fully Remote (Work from home) Purpose of the role: First point of contact for our customers, providing professional support and ensuring a positive customer experience. Candidate has to be customer-focused, service orientated, with soft - sales skills to join our service team. Key requirements: German language – both Verbal & Written skills South African Citizen or Permanent residence permit / holders with a clear criminal record Must have Fibre internet connection or stable fixed ADSL line Expertise in customer service experience Strong analytical ability to sort inquiries into tier levels and find swift, customer-focused solutions CRM software, ticketing systems, and MS Office products Effective communication skills and professional email etiquette Ability to work and stay calm under pressure and find structured solutions A professional, helpful attitude dedicated to supporting high-volume marketplace operations Excellent computer literacy and technical skills Key responsibilities: You will assist customers with enquiries and work closely with internal teams to provide excellent service. 1st Level Support: New Order Processing: Assist customers directly with placing new orders and navigating the initial buying process Product & Account Advisory: Explain prices, item availability, active promotions, account details, or platform services clearly Non-Order Inquiries: Respond to general questions from customers, business clients, or suppliers that are not linked to a specific transaction Order Issues: Diagnose and resolve direct questions, errors, or troubleshooting requests tied to active orders. Delivery Queries: Address fulfilment tracking, shipping status updates, and transport-related issues Omnichannel Communication: Manage incoming customer phone calls and emails promptly and professionally Internal System Documentation: Process requests efficiently in internal systems by recording customer interactions, updating account data, and creating support tickets 2nd Level Support & Escalation: Legal Claims: Handle and manage regulatory requests, contract queries, and policy-related customer questions B2B Relationship Management: Actively support specialized business customers (like restaurants, hotels, and retailers) with advanced account adjustments and bulk purchases Cross-Functional Collaboration: Coordinate with logistics, sales, finance, and warehouse teams to solve escalated customer complaints (e.g. missing items, damaged goods, or delayed deliveries). Payments & Refunds: Process complex requests regarding pricing disputes, billing, payment verification, and refund requests. Compliance & Premium Standards: Follow German customer service standards by communicating professionally in German (and sometimes English), protecting customer data, and adhering strictly to company procedures. Desired Skills: Customer Service and Sales Representative Customer Service and Sales Representative Customer Service and Sales Representative
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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