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Role Overview We are seeking an experienced ServiceNow Technical Consultant / Developer with strong hands-on experience implementing, developing and configuring ServiceNow Health & Safety / Occupational Health & Safety (OHS) solutions . The role will focus on the digitisation and automation of workplace health and safety processes , including inspections, audits, checklists, registers, statutory documentation, appointment letters and certificates. A key component of the assignment will also involve designing and implementing a digital contractor safety management platform , enabling contractors to securely submit safety files and supporting OHS specialists through structured review, remediation and approval workflows. The successful candidate will combine strong ServiceNow technical development skills with an understanding of Occupational Health & Safety processes, compliance requirements and workflow automation . Key Responsibilities ServiceNow Health & Safety Implementation Design, configure, develop and implement solutions using ServiceNow Health & Safety / Health and Safety Risk Management capabilities. Translate Occupational Health & Safety business requirements into scalable ServiceNow solutions. Configure and customise workplace inspection and audit processes . Develop reusable inspection and audit templates, questionnaires and checklists. Configure scheduling, assignment and completion workflows for workplace inspections and audits. Enable the capture and management of audit findings, non-conformances, corrective actions and follow-up activities . Support the configuration of OHS registers and structured health and safety records. Digitise the creation, management, approval and retention of appointment letters, certificates and related safety documentation . Contractor Safety File Management Design and implement a digital platform for contractor OHS and safety-file submissions . Enable external contractors to upload required documents and supporting evidence. Configure document classification, validation and submission requirements. Develop workflow processes allowing OHS specialists to review, approve, reject or request amendments to contractor documentation. Implement automated notifications and reminders for outstanding, rejected or expiring documentation. Maintain complete audit trails of submissions, reviews, approvals and changes. Where applicable, support contractor prequalification and the management of contractor safety credentials, certificates and compliance documentation. Workflow & Process Automation Automate manual and paper-based OHS processes using ServiceNow Flow Designer, workflows, business rules and platform capabilities . Configure automated routing, tasks, notifications, escalations and approvals. Build configurable forms and assessments for different workplace, inspection, audit and contractor scenarios. Develop role-based experiences for contractors, OHS specialists, managers and administrators. Support mobile-friendly inspection and assessment processes where required. Identify opportunities to simplify existing OHS processes through workflow automation. ServiceNow Development & Configuration Configure and customise ServiceNow applications, forms, tables, views, UI policies and data models. Develop Business Rules, Client Scripts, Script Includes, UI Actions and server/client-side JavaScript where required. Configure Flow Designer and reusable workflow components. Develop or configure portals / user experiences to support external contractor interaction. Implement document and attachment management requirements. Develop integrations with other enterprise applications where necessary using REST/SOAP APIs, IntegrationHub or other ServiceNow integration capabilities . Apply appropriate ServiceNow security controls including roles, ACLs and access permissions . Follow ServiceNow development standards and ensure solutions remain maintainable and upgrade-compatible. Business Analysis & Consulting Engage with OHS specialists, business stakeholders and technical teams to understand current processes and pain points. Facilitate workshops to define functional and technical requirements. Analyse existing manual inspection, audit and contractor management processes and define future-state digital workflows. Advise stakeholders on where standard ServiceNow functionality can be used versus where configuration or custom development is required. Produce solution designs, workflow diagrams, configuration documentation and technical specifications. Provide demonstrations, knowledge transfer and implementation support. Testing & Implementation Perform unit and system testing of developed solutions. Support integration testing and User Acceptance Testing (UAT) . Troubleshoot and resolve configuration and development issues. Support deployment across development, test/UAT and production environments. Provide post-implementation support and resolve production issues where required. Essential Experience Strong hands-on experience as a ServiceNow Developer, Technical Consultant or Technical Specialist . Demonstrable ServiceNow configuration and development experience. Experience implementing or configuring ServiceNow Health & Safety, Health and Safety Risk Management, OHS or EHS-related capabilities . Practical experience implementing workplace inspections and/or audit processes . Experience building digital checklists, assessments, forms and approval workflows . Experience developing complex workflows using ServiceNow Flow Designer . Strong ServiceNow scripting experience using JavaScript . Experience with ServiceNow data modelling, tables, forms, roles and security. Experience with document/attachment-based workflow solutions. Experience gathering business requirements and translating them into ServiceNow technical solutions. Strong stakeholder engagement and consulting capabilities. Highly Advantageous Experience ServiceNow Health and Safety Contractor Management experience. Contractor onboarding, prequalification or contractor safety-file management experience. Experience creating external-facing contractor portals or ServiceNow user experiences. Experience with Smart Assessments, Assessments & Surveys or Survey Designer . Mobile/offline inspection functionality. OHS compliance, risk management or regulatory workflow experience. Management of safety certificates, licences, competency documentation and expiry dates. Automated corrective-action and non-conformance management. ServiceNow Employee Center / Service Portal / UI Builder experience. REST API and IntegrationHub experience. ServiceNow reporting and dashboard development. Experience within banking or another large, highly governed enterprise environment. ServiceNow Skills Candidates should ideally demonstrate experience across several of the following: ServiceNow Health & Safety Health and Safety Risk Management Health and Safety Contractor Management ServiceNow Platform Flow Designer IntegrationHub Smart Assessments Assessments & Surveys Survey Designer ServiceNow Workspace Employee Center / Service Portal UI Builder JavaScript Business Rules Client Scripts Script Includes UI Policies UI Actions ACLs / Role-Based Access Control REST / SOAP APIs Notifications and Approvals Document / Attachment Management Reporting and Dashboards OHS Functional Knowledge The ideal candidate should understand processes relating to: Occupational Health & Safety Workplace inspections Safety audits OHS compliance Inspection checklists Audit checklists Safety registers Findings and non-conformances Corrective and preventative actions Contractor safety management Contractor safety files Contractor prequalification Safety certificates and competency records Appointment letters Compliance documentation Document review and approvals Expiry and renewal management Audit trails and regulatory evidence Certifications Relevant ServiceNow certifications would be advantageous, including: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Relevant ServiceNow implementation or product certifications Ideal Candidate Profile This role requires more than a general ServiceNow developer. The ideal candidate will have previously worked on a ServiceNow Health & Safety, OHS, EHS, workplace compliance or contractor safety implementation and be comfortable working directly with OHS subject-matter experts. They should be capable of taking a manual compliance process — such as a workplace inspection, safety audit or contractor safety-file submission — and designing and implementing the complete digital workflow in ServiceNow, including data capture, documents, assessments, workflow, approvals, notifications, security, reporting and auditability . Desired Skills: ServiceNow ServiceNow Developer ServiceNow Technical Consultant
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