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Role Purpose - As a Customer Success Manager, you will be the primary point of contact for a portfolio of strategic clients, ensuring they derive maximum value from Coats Digital's suite of solutions. You will build deep, trusted relationships with key stakeholders, proactively identify opportunities to improve client outcomes, and partner with internal teams... Essential - Rich of Saas Experience - Communicate effectively and build strong working relationships with clients and internal employees at all levels. - Strong commercial acumen with experience of owning renewal targets and revenue growth. - Good stakeholder management client-side and internally. - Give compelling presentations up to and including board level. - Comfortable interpreting usage data, KIP’s and ROI...