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About the role Have you owned a lifecycle strategy and moved the numbers — not just shipped campaigns? We're hiring the senior CRM seat: the person who sets the retention roadmap across 20+ shops and raises the bar for everyone around them. TCG reaches millions of customers across 20+ shops, and retention is where... Must have → Typically 5+ years in CRM/lifecycle/retention marketing, including owning strategy , not only execution. → Proven results improving retention or lifecycle KPIs you can talk through concretely. → Deep hands-on command of a CRM/ESP platform (Emarsys, Iterable, Braze, CleverTap or similar). → Hands-on, demonstrable experience with agentic AI — workflows you've actually...