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YOU WILL: • Reviews technical issues and contacts customers to understand issues. • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • Resolves or escalates multiple and varied customer issues. Documents technical work and research. • Analyzes problems and develops solutions... • Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings). • Open to Fresher and Non-IT background (Trainning will be offered) • Customer service mindset • Interested in the IT field