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YOU Will: • Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • Resolves or escalates multiple and varied customer issues. Documents technical work and research. • Analyzes problems and... Communication & Interpersonal Skills: • Advanced English proficiency (equivalent to IELTS 6.5 or higher). • Open for Freshers • Outstanding customer service skills, emphasizing empathy, patience, and active listening. Professional Attributes: • Passion for technology and a desire to learn and grow within the IT industry. ...