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1. KPI Monitoring & Reporting • Monitor daily, weekly, and monthly operational KPIs across all centres and regions. • Prepare, maintain, and continuously improve performance dashboards and management reports. • Identify early warning signals and proactively highlight performance risks before month-end results are impacted. • Ensure reporting accuracy, consistency, and timely delivery of all performance reports. • Provide regular... Skill Requirements • Strong Excel skills, ability to work with large datasets • Strong communication skills, able to present data and findings clearly, professionally, and without bias or personal judgment • Ability to influence without authority • Comfortable delivering difficult messages and honest assessments to centre teams • Detail-oriented with strong follow through on deadlines Required Experience • >3 years of...