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• Lead, coach, and develop the User Support team • Oversee IT Service Desk Level 1 operations and daily end-user support activities • Ensure timely resolution and proper escalation of incidents and service requests • Support users with PCs, laptops, printers, peripherals, mobile devices, and standard workplace applications • Support endpoint setup, maintenance, troubleshooting, and replacement coordination • Manage user onboarding and offboarding support, including... • Bachelor’s degree in IT, Computer Science, Engineering, or related field, or equivalent experience • At least 10 years of experience in IT support, helpdesk, end-user support, or endpoint support • Proven experience as a team lead, supervisor, or senior support specialist • Strong hands-on knowledge of: o ITIL principles and service management practices o Windows environment o PCs, laptops, and user devices o Endpoint support and troubleshooting o Microsoft 365...