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1. Technical Support: • Research new product lines to understand the structure and repair process. • Create warranty newsletters, update technical information for the KTV network. • Learn and provide solutions to difficult, complex errors. • Supports a wide range of products: REF (refrigerator), WM (washing machine), AC (air conditioner), AP (air purifier), AV... - Hold an education degree in Engineering/Electrical-Electronics - Have knowledge in repair/warranty - Approximately 3 years of experience in electrical and mechanical field. - Excel & PowerPoint proficiency is essential - Average English communication skill is desirable (~ TOEIC 500)