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• To process banking transactions and perform administrative tasks • To respond to customers’ inquiries and provide excellent service • To contact customers over phone/email and handle their requests • To ensure all operations are compliant, accurate, and efficient • Bachelor’s degree • 2–5 years of experience in banking or finance • Proficiency in English • Strong Microsoft Office skills • Good interpersonal and communication skills • Attention to detail, teamwork spirit, sense of responsibility, and diligence