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The Lead Medical Support Assistant (MSA) in Central Virginia VA Health Care System (CVHCS), Richmond, VA, Primary Care as part of an interprofessional healthcare team. Lead Medical Support Assistant provides support across multiple ancillaries and interprofessional clinics and determines the needs of the Veteran/caregiver. The Lead Medical Support Assistant (MSA) plays an integral role in achieving first-contact resolution through Veteran-centered delivery of care.