Global financial services specialist

This role specializes in CX solutions for the financial services industry. The Global Financial Services Specialist supports customers with money transfers, compliance, fraud prevention, and account inquiries. The role requires strong communication, problem-solving, and attention to detail. Responsibilities include handling transactions, troubleshooting issues, ensuring compliance, and delivering high-quality service across multiple channels. Candidates must understand financial regulations and risk assessment. This fast-paced role focuses in the financial sector while maintaining service excellence and security. Key Responsibilities Act as the primary voice for customers, offering clear and friendly support for financial service inquiries over the phone. Help clients with questions about money transfers, payment statuses, or account details with patience and accuracy. Work closely with teammates to ensure consistent and effective handling of customer escalations. Build trust with callers by listening carefully and providing tailored assistance to meet their financial needs. Observe call trends to identify ways to improve customer confidence and service reliability. Collect customer feedback during interactions to recommend enhancements to financial support processes. Step up to address urgent or detailed inquiries when call volumes change, maintaining smooth service flow. Team up with supervisors to manage and clear call backlogs efficiently. Reach out to customers post-call to ensure their financial concerns are resolved and satisfaction is achieved. Collaborate with Operations teams to refine procedures and elevate the customer experience. Requirements Work Modality: Must be flexible to work on-site Experience: +6 months of experience in customer service, banking, finance or related fields - desirable Education: Minimum High School Diploma or equivalent certification required. Language: English B2 Spoken & Written (CEFR). Background Check: Must pass a local and international criminal record check (BGC). Employment Verification: Required. Legal Documentation: NIT & DPI Join our team and be part of a dynamic environment where you can develop your financial service expertise and provide exceptional support to clients!