General manager ac hotel santiago de los caballeros

Must be fluent in the local language as well as English. JOB SUMMARY AC Hotels by Marriott is part of Marriott's portfolio of Lifestyle Brands in the select service tier. The AC Hotels by Marriott General Manager is the primary business leader and brand activator at their property. This role is responsible for all aspects of the operation, most importantly managing a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression. The General Manager is also responsible for general property performance, beverage and food operations, and leading innovative property sales and marketing strategies with a focus on what's trending in the local market. They ensure that all aspects of the hotel are profitable and generating revenue. He or she will also work to create an experience that is in tune with the property's locale and empower associates to bring the AC Hotels experience to life for guests. This role is the k ey leader for reinforcing AC Hotels service culture, supporting the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. To this end the General Manager will manage and conduct human resources activities with all their associates to keep them engaged and excited about the brand. This role will be able to gain the buy-in of owners and above property leaders to ensure effective development and implementation of property-wide strategies Finally, the general manager is a main point of connectivity from the hotel to the broader community around the hotel; they build relationships with key customers and businesses in the local area and are actively involved in the sales process. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. JOB SPECIFIC TASKS Managing AC Hotels Operations and Department Budgets • Ensures brand-specific service programs are in place and executed against. • Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details. • Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines. • Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day. • Helps hotel team prepare for QA audits (i.e., daily and pre-visit activities). • Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) comments. • Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). • Keeps a visible presence all around the property to ensure public spaces, grounds, work and kitchen areas are clean and safe. • Manages the implementation of major brand standards (e.g., HSIA, The AC Kitchen, The AC Lounge, meetings, etc.). • Delegates responsibilities for operations and projects to appropriate level of associate. Managing Beverage and Food Operations • Monitors beverage and food forecasting and par levels to reduce waste and maximize profitability of the AC Kitchen and Lounge. • Establishes and leverages local vendor relationships that align with the brand's positioning and support beverage and food operational needs. • Ensures bar, kitchen, and self-serve retail areas are well organized and inventoried, produ