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[ASAPEXPRESS] CX팀(고객경험) CS 담당자 ( 배송 접수 및 운영)

에이셉익스프레스 · 서울 강남구 언주로 333, 703-704호

📅 24/08/2026
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운송 배차 관리 • 전화 및 카카오 비즈니스톡을 통한 배송 접수 관련 고객 상담 및 지원 • 화물&퀵 매칭 및 실시간 배차 진행 • 다양한 채널(유선, 메일, 카카오톡, 슬랙 등)을 통한 고객-차주 간 커뮤니케이션 관리 • 배송 기사 스케쥴 관리 및 배차 • 배송 진행 상황 모니터링 및 이슈 대응(지연, 사고, 클레임 등) 기타 • 고객 접수 데이터를 분석하여 운영 효율성을 개선 • 배송 서비스 품질 향상을 위한 인사이트 도출 • 원활한 배송 접수를 위한 타 부서와의 협업 및 프로세스 개선

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