Solutions Account Manager

• Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, and become a trusted advisor to your customers, with an ability to articulate business value. • Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them. • Actively lead the adoption, usage, and success of a portfolio of CxO customers. • Consistently use your network, influence and expertise to identify and innovate for customers in creative ways. • Lead and track health and retention efforts on individual accounts, working cross-functionally with external customers, partners and a host of internal parties. • Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies. • Secure the renewal of the contracts of our CXO customers' installed base in coordination with colleagues in Adobe Field Sales teams. • Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged. • Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies. • Support evolving sales processes aimed at improving renewal efficiency.