Retail Manager

Retail Manager FoodWorks Southbank Location: Shop 3, 180 City Road, Southbank VIC 3006 Employment Type: Full-time Salary: $80,000 – $95,000 per annum + superannuation Position: Retail Manager About the Client FoodWorks Southbank is a busy supermarket conveniently located in the heart of Southbank, Melbourne. They provide their local residents, workers and visitors with a broad range of groceries, fresh produce and everyday household products. They are seeking an experienced and capable Retail Manager to manage the day-to-day operations of the Southbank store and ensure the business continues to provide a high standard of service, product availability and operational efficiency. About the Role As Retail Manager, you will be responsible for planning, organising and controlling the overall operations of the store. This is a hands-on management position requiring strong commercial awareness, staff leadership, inventory management and customer service skills. Key Responsibilities Plan, organise and manage the overall operations of the supermarket. Determine appropriate product ranges, product mix, stock levels and service standards based on customer demand and business requirements. Manage purchasing and supplier relationships, including ordering merchandise and monitoring supplier pricing and product availability. Review product pricing, margins and promotional strategies to maintain competitiveness and profitability. Monitor sales performance, operating expenses, stock turnover and other key business performance indicators. Prepare and manage store budgets and assist with financial planning and cost control. Maintain accurate records relating to stock levels, purchasing, sales and financial transactions. Manage inventory control procedures, including stocktakes, replenishment, wastage, damaged stock and shrinkage. Develop and implement strategies to improve store sales, customer satisfaction and operational performance. Coordinate promotional activities, product displays and in-store marketing initiatives. Recruit, train, supervise and support store employees. Prepare staff rosters and allocate duties to ensure appropriate staffing levels across store operating hours. Monitor employee performance and provide coaching, training and feedback as required. Establish and maintain high standards of customer service and respond appropriately to customer feedback and complaints. Ensure the store is presented professionally and products are appropriately displayed, priced and maintained. Ensure compliance with workplace health and safety, food safety and other applicable operational and regulatory requirements. Implement and monitor procedures relating to cash handling, security, loss prevention and store opening and closing. Liaise with suppliers, service providers and other external stakeholders as required. Identify opportunities to improve store systems, productivity, profitability and customer experience. Skills and Experience To be successful in this position, you will ideally have: A relevant qualification in retail management, business, management or a related discipline, or substantial relevant industry experience. At least 12 months experience multi outlet retail experience at a Managerial level At least 12 months people management experience At least 12 months’ in managing inventory, stock levels, and reducing shrinkage At least 12 months’ in store merchandising, ensuring product placement aligns with store layout and customer preferences At least 12 months’ experience in using retail management systems, POS systems, Minimum 12 months’ experience managing stock control, supplier ordering, wastage reduction and product availability Relevant experience in retail management, preferably within a supermarket, grocery, convenience or other high-volume retail environment. Demonstrated experience managing the day-to-day operations of a retail business. Strong knowledge of stock control, purchasing, pricing and inventory management. Experience supervising, training and managing retail employees. Sound understanding of budgeting, sales performance, margins and cost control. Strong organisational and problem-solving skills. Excellent communication and customer service skills. Ability to work effectively in a fast-paced retail environment. Good understanding of workplace health and safety and applicable retail compliance requirements. Ability to work a flexible roster where required, including evenings, weekends and public holidays. What is on Offer Permanent full-time employment. Competitive annual salary of $80,000 – $95,000 plus superannuation, depending on skills and experience. A key management position within an established Southbank supermarket. Opportunity to take responsibility for the operational and commercial performance of the store. Supportive and customer-focused working environment. If you have strong retail management experience and are interested in managing a busy supermarket in one of Melbourne's most active inner-city locations, we encourage you to apply. Please submit your resume together with a brief cover letter outlining your relevant retail management experience.