RETAIL MANAGER

RETAIL MANAGER Business: Pizza Hut Frenchs Forest Pty Ltd Location: Frenchs Forest NSW 2086 Employment Type: Full-time, Ongoing Salary: AUD $75,000 – $85,000 per annum plus superannuation About the Business Pizza Hut Frenchs Forest Pty Ltd operates a Pizza Hut restaurant located at Frenchs Forest NSW 2086. The business operates within the quick-service food retail sector, providing customers with a range of pizzas, sides, beverages and related food products through takeaway, online ordering and delivery services. The business is committed to providing quality products, efficient customer service and a consistent customer experience while maintaining appropriate stock levels, competitive pricing, effective product presentation and efficient day-to-day retail operations. Operating in a fast-paced food retail environment, Pizza Hut Frenchs Forest requires effective management of customer demand, inventory, purchasing, sales, staffing, service standards, costs and operational compliance. Key Responsibilities Store Operations & Stock Management • Plan, organise and manage the day-to-day operations of the establishment. • Determine appropriate product mix, stock levels and customer service standards. • Monitor customer demand, sales trends and stock movement to maintain suitable availability of ingredients, beverages, packaging and other retail products. • Coordinate purchasing and stock replenishment according to sales volumes and operational requirements. • Liaise with suppliers regarding product availability, pricing, quality and deliveries. • Maintain accurate inventory records and coordinate regular stocktakes. • Monitor stock rotation, expiry dates, damaged products, wastage and inventory discrepancies. • Ensure products, ingredients, packaging and supplies are appropriately stored, handled and accounted for. • Monitor daily store performance and implement operational improvements where required. • Coordinate takeaway, online ordering and delivery operations to support efficient and timely customer service. • Ensure the establishment is appropriately presented and organised throughout trading periods. Purchasing, Pricing & Marketing • Formulate and implement purchasing procedures appropriate to the operational requirements of the establishment. • Review supplier prices, product costs, sales volumes and stock usage to support purchasing decisions. • Monitor product pricing and implement approved pricing strategies having regard to costs, customer demand, competition and business objectives. • Develop and implement local marketing and promotional initiatives to support sales and customer engagement. • Promote and advertise the establishment's goods and services through appropriate channels. • Coordinate promotional offers, product campaigns and merchandising arrangements. • Monitor customer purchasing patterns and identify opportunities to improve product offerings and sales performance. • Evaluate the effectiveness of promotional activities and recommend improvements where appropriate. Sales & Customer Service • Maintain high standards of professional, efficient and responsive customer service. • Oversee the sale of food, beverages and related products to customers through in-store, takeaway, online and delivery channels. • Provide customers with information and advice regarding products, promotions and available services where required. • Respond to customer enquiries, feedback and complaints promptly and professionally. • Ensure employees consistently maintain established customer service and sales standards. • Monitor order accuracy, service times and customer satisfaction. • Monitor customer feedback and identify opportunities to improve service delivery. • Build positive relationships with customers and encourage repeat business through reliable service, product quality and availability. • Resolve escalated customer concerns and implement appropriate corrective measures where required. Financial Management & Budgeting • Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions. • Undertake budgeting for the establishment and monitor expenditure against operational requirements. • Monitor sales revenue, labour costs, inventory expenditure, wastage and other operating expenses. • Review financial and operational information to assess store performance. • Ensure cash handling, point-of-sale and transaction procedures are accurately followed. • Investigate stock, cash or transaction discrepancies and take appropriate corrective action. • Prepare sales, stock, labour and operational reports for management as required. • Monitor daily and periodic sales performance against operational targets. • Identify opportunities to control expenditure, reduce unnecessary wastage and improve profitability. • Assist in establishing operational budgets and controlling costs to support the commercial sustainability of the establishment. Staff Management & Supervision • Control the selection, induction, training, rostering and supervision of employees. • Determine staffing requirements according to customer demand, order volumes and trading requirements. • Prepare and manage staff rosters to maintain appropriate coverage throughout trading periods. • Allocate duties and responsibilities and monitor completion of assigned tasks. • Train employees in customer service, sales procedures, stock handling, order processing, point-of-sale operations and relevant store procedures. • Monitor employee performance and provide guidance, coaching and feedback where required. • Maintain appropriate staffing levels during peak trading periods. • Coordinate workflow between customer service, order preparation and delivery functions. • Address operational or staffing issues promptly to minimise disruption to customer service. • Promote a professional, productive and customer-focused workplace environment. Workplace Health & Safety • Ensure compliance with applicable occupational health and safety requirements. • Maintain a safe, clean and organised environment for employees, customers, delivery personnel and visitors. • Identify workplace hazards and implement appropriate preventative and corrective measures. • Ensure employees understand and follow safe work procedures. • Maintain appropriate workplace safety and compliance records. • Monitor cleanliness and hygiene standards throughout the establishment. • Ensure relevant company policies and operational procedures are consistently followed. • Coordinate appropriate incident reporting and corrective action where required. • Ensure equipment, storage areas, customer areas and employee workspaces are maintained in a safe condition. Skills & Experience • Proven experience in retail management, quick-service restaurant management, food retail management or a similar customer-focused environment. • Demonstrated experience managing day-to-day retail operations. • Strong understanding of inventory control, purchasing, pricing, sales, customer service and operational management. • Experience maintaining stock and financial transaction records and undertaking budgeting. • Experience selecting, training, rostering and supervising employees. • Strong commercial awareness and ability to monitor sales, labour costs, inventory expenditure and overall store performance. Qualifications • AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field; or • At least three years of relevant experience may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification. Work Environment The Retail Manager position at Pizza Hut Frenchs Forest Pty Ltd is a hands-on management role requiring active involvement in the daily operation of a busy quick-service food retail establishment and regular interaction with employees, customers, suppliers and delivery personnel.