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We are looking for a motivated Sales & Customer Experience Coordinator to take ownership of the customer journey—from the first conversation through to consultation, follow-up and ongoing support. This is more than a traditional appointment-setting or customer service role. As sales and customer service functions evolve, you will become a key point of contact for customers, helping them navigate their experience and coordinating with the appropriate internal teams when required. What you will be doing You will manage a combination of inbound sales, appointment coordination, customer follow-up and ongoing communication. Your responsibilities will include: Responding promptly to new enquiries by phone, SMS and email. Speaking with potential customers to understand their needs, answer initial questions and determine the most appropriate next step. Qualifying and booking appointments to give consultants the best opportunity for success. Gathering relevant information, photographs or measurements before consultations where required. Managing consultants’ calendars and maintaining full, efficient appointment schedules. Confirming appointments, managing changes and rescheduling customers when necessary. Following up enquiries, previous leads and customers who are not yet ready to proceed. Identifying opportunities to improve the customer experience, increase appointment attendance and strengthen sales results. What we are looking for You may be a great fit for this role if you have: At least one to two years’ experience in phone-based sales, customer service, appointment setting or account coordination. A confident, friendly and professional telephone manner. The ability to adapt your communication style to different customers and situations. A strong customer service mindset combined with the confidence to ask for the appointment or next step. Excellent organisation and the ability to manage multiple customers, appointments and priorities. A proactive approach—you follow matters through rather than waiting to be reminded. Confidence handling customer concerns calmly and working towards a practical solution. Experience using a CRM system. Accurate data-entry skills and strong attention to detail. A positive, resilient attitude and the ability to remain composed in a fast-paced environment. Availability to participate in a rotating Saturday roster. Benefits The opportunity to help shape a new, more connected sales and customer experience model. A varied role where you can build relationships rather than simply process calls. A close-knit and energetic team that supports and celebrates success. Genuine opportunities for career progression as the company expands. Comprehensive training across our products, systems and customer journey. The opportunity to join a growing Australian-owned business during an important stage of its development.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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