ICT Systems Support Officer /Butcher/Heavy Rigid Truck Driver

Pezzano Enterprises Pty Ltd ICT Systems Support Officer ANZSCO: 313112 – ICT Customer Support Officer Full-time / Permanent $80,000 – $85,000 (higher salary will be considered commensurate with qualifications and experience) Duties and Responsibilities: *Provide timely technical support to employees across Pezzano Enterprises’ wholesale, warehousing, administration, sales and distribution operations. *Investigate, diagnose and resolve hardware, software, network and user-access issues affecting computers, mobile devices, printers, scanners, label printers and other operational ICT equipment. *Support the reliable operation of business systems used for inventory control, order processing, purchasing, invoicing, customer accounts, warehouse management and delivery coordination. *Assist users with Microsoft 365 applications, email, shared drives, cloud-based platforms and other business software used throughout the company. *Install, configure, test and maintain computers, peripheral devices, operating systems and approved software in accordance with company requirements. *Create and maintain employee user accounts, system permissions and access controls, ensuring staff have appropriate and secure access to business applications and information. *Monitor ICT support requests, prioritise operationally critical incidents and escalate complex technical issues to external service providers or software vendors when required. *Liaise with third-party ICT providers, telecommunications companies and software vendors to coordinate troubleshooting, maintenance, upgrades and technical support. *Support warehouse and distribution technologies, including barcode scanners, stock-control devices, label-printing equipment and network-connected systems used in day-to-day operations. *Identify recurring technical problems, analyse their causes and recommend practical solutions to improve system reliability, efficiency and user experience. *Assist with system updates, software deployments, hardware replacements and the introduction of new ICT solutions while minimising disruption to business operations. *Perform routine checks of network connectivity, workstations, printers, security software and backup processes, and promptly report identified risks or failures. *Apply company cybersecurity procedures, including password controls, multi-factor authentication, antivirus protection, software patching and safe handling of commercially sensitive information. *Provide guidance and basic training to employees on business systems, ICT equipment, cybersecurity awareness and appropriate technology use. *Maintain accurate records of support requests, equipment assignments, software licences, system configurations, troubleshooting activities and completed repairs. *Prepare and update user guides, technical instructions, standard operating procedures and internal ICT documentation. *Assist with maintaining an accurate register of ICT assets and coordinate the secure setup, allocation, transfer and disposal of equipment. *Work in a disciplined and structured manner, following documented ICT procedures, privacy requirements, workplace safety obligations and company policies. *Demonstrate strong attention to detail when diagnosing technical issues, recording system information and implementing changes across operational systems. *Contribute positively to team culture by communicating clearly with employees, responding professionally to support requests and assisting colleagues during high-volume operational periods. Qualifications and Experience: *Diploma or higher qualification in Information Technology, ICT Support, Networking, Computer Systems or a closely related discipline. *Minimum 1-year recent experience in an ICT customer support, help-desk or technical support environment. *At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above Butcher (ANZSCO: 351211 - Butcher or Smallgoods Maker) Full-time / Permanent $80,000 – $85,000 (higher salary will be considered commensurate to qualifications and experience) Duties and Responsibilities: *Prepare and contribute to gourmet butcher recipe development including value-added and ready-to-cook product lines such as marinated cuts, stuffed roasts, house-made sausages and specialty trims. *Demonstrate strong knowledge of supermarket and retail cut specifications ensuring consistency in portion control, trimming standards, product presentation and yield optimisation across wholesale supply. *Develop and execute value-added meat preparations designed to enhance product range, customer appeal and overall profitability within commercial distribution channels. *Select, bone, trim and portion carcasses in accordance with wholesale production requirements and established company quality standards. *Maintain strict compliance with food safety legislation, HACCP principles and cold-chain handling requirements during all preparation activities. *Maintain a clean, organised and structured work environment reflecting professional butchery and commercial production standards at all times. *Display exceptional attention to detail in trimming, portioning, labelling and packaging to ensure accuracy and presentation consistency. *Monitor stock levels, manage product rotation and minimise waste through effective yield control practices. *Demonstrate diligence and strong observational skills to identify quality defects, spoilage risks or inconsistencies in product specifications. *Work in a disciplined and structured manner following documented production systems, operational procedures and workplace safety protocols. *Contribute positively to team culture by supporting colleagues during high-volume production and meeting strict delivery schedules. *Assist in promoting products through professional presentation initiatives including showcasing specialty cuts and seasonal value-added items when required. Qualifications and Experience: *Certificate III in Meat Processing or equivalent qualification. *Minimum 1-year recent experience in commercial butchery or processing environment. *Strong knowledge of food safety and meat handling regulations. Heavy Rigid Truck Driver (ANZSCO: 733111 - Truck Driver (General)) Full-time / Permanent $80,000 – $85,000 (higher salary will be considered commensurate to qualifications and experience) Duties and Responsibilities: *Drive Heavy Rigid trucks and trailers transporting fresh food products across Western Australia. *Operate vehicles in accordance with fatigue management and heavy vehicle compliance regulations. *Transport temperature-sensitive food products requiring strict just-in-time delivery schedules. *Conduct daily pre-trip and post-trip vehicle inspections and record defects accurately. *Load and unload cargo safely while ensuring product integrity is maintained. *Secure loads using straps, chains and approved restraint systems correctly. *Maintain accurate logbooks and delivery documentation in compliance with regulations. *Report mechanical faults, safety concerns or incidents promptly to dispatch. *Plan and adjust delivery routes using maps and satellite tracking systems. *Maintain vehicle cleanliness and ensure equipment remains in safe working condition. Qualifications and Experience: *AQF Certificate II or III preferred. *Valid Australian HR Licence. *Minimum 1-year recent heavy vehicle driving experience. *Fatigue Management Certificate required. *Ability to pass drug and alcohol testing and medical assessment.