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Role Summary The Customer Service Manager is responsible for leading and optimising the end-to-end customer service function across the business. This role ensures consistent, high-quality service delivery and organisational standards, driving customer satisfaction, operational efficiency, and team performance Key Responsiblities Customer Service Strategy & Policies - Develop, implement, and continuously improve customer service policies, procedures, and standards. Ensure consistency of service delivery across all branches and customer touchpoints. Monitor compliance with internal processes and operational standards. Operational Management - Oversee daily customer service operations, including enquiries, orders, after-sales support, and issue resolution. Ensure all customer interactions are tracked, followed up, and resolved within agreed service levels. Drive continuous improvement in workflows, systems, and response times. Team Leadership & Capability Building - Lead, coach, and develop customer service team members across locations. Set clear performance expectations, KPIs, and accountability structures. Identify training needs and support onboarding, upskilling, and continuous development. Participate in the recruitment and selection of team members, providing direction and constructive feedback to support ongoing performance. Manage workforce planning for the customer service function, including rostering, leave, and capacity planning across locations. Service Delivery & Customer Experience - Ensure high-quality service standards across all customer touchpoints. Monitor customer feedback, complaints, and escalation trends. Implement improvements to enhance customer experience and retention. Performance & Reporting - Track and report on key service metrics (e.g. response times, resolution rates, customer satisfaction). Analyse trends and provide insights to leadership. Drive accountability for service outcomes across teams. Systems & Process Management - Ensure effective use of CRM/ERP systems (e.g. EXO or equivalent). Maintain accurate records of customer interactions and service outcomes. Identify and implement system improvements to support efficiency and visibility. Cross-Functional Collaboration - Work closely with Sales, Operations, Warehouse, and Finance teams. Ensure alignment between customer service processes and broader business objectives. Support continuous improvement initiatives across the organization. Liaise with internal and external stakeholders, including service agents and suppliers, to identify and respond to customer expectations and service gaps. Budget & Resource Management - Contribute to the development and management of the customer service department budget. Monitor expenditure against approved budgets, identify variances, and recommend corrective actions. Ensure resources are allocated effectively to maintain service levels and support business growth. After-Sales Service & Customer Retention - Plan and implement after-sales service programs to follow up on customer satisfaction, verify the performance of goods purchased, and identify opportunities to enhance or improve service offerings. Maintain sound customer relations through proactive engagement and timely resolution of concerns. You will be measure on: Quote Conversion Rate % Customer Satisfaction Score (CSAT / NPS) Average Response and Resolution Time Team Member Retention and Engagement Escalation and Complaint Resolution Rate Must have: Strong leadership and people management skills Customer-first mindset with strong problem-solving ability Strong relationship-building and negotiation skills Proficiency in CRM platforms Excellent communication and presentation abilities Tactical thinker with a customer-first mindset Salary range $79,423 to $81,000 per year plus super Our Core Values We are driven by our core values: Complete Ownership — Take responsibility - Blame no one - Do what it takes Bare Maximum — Near enough isn't good enough - Beat industry standards - Do more than expected Think Outside the Box — Embrace Change - Always learning & Improving - Solutions not just problems Genuinely Care — Do the right thing - Be generous - Help others and take the time to understand United Front — No silos, no politics, no ego. Everyone puts forward ideas, we back the best one - Celebrate the wins together These values form the core of what we do every day, and we want people on our team who embrace and believe in these values. Why Join Autoline? Join a values-led, family-owned business with long-term opportunity Work in a friendly warehouse environment using scanners, systems, and clear processes Get trained and supported by a collaborative leadership team Build real skills in warehousing, stock control, and technology you can take anywhere Be part of a team that values ideas, improvement, and taking ownership If you’re keen to learn, comfortable with technology, and want a role where you can grow, this is a great opportunity.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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