Credit and Collections Specialist 1

. Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes. What will you be doing? Contact customers to collect outstanding debt. Coordinate customer’s queries with the relevant departments for dispute resolutions. Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required). Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets. Report current status and flag any potential risks to Credit Controller. Maintain customer credit limit. Perform blocked order release related activities. Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution. Ensure compliance with collections policies and procedures. Deliver training sessions for New Joiners on request Lead daily meetings on request Perform quality check Prepare updates on results on Team Lead/Process Lead request Update SOPs /manuals/work instructions on request Location: Wrocław Education: Degree level qualification What will you need to be successful? At least 3 years of experience in an international environment (cash operations, credit knowledge can be an asset) Sound overview of end to end OTC operational and financial controls, business processes and reporting. Proven record of process improvements Excellent knowledge of French language (written and spoken) Fluent English (written and spoken) Excellent communication skills and ability to interact professionally and maintain good relationships both internally and externally The anticipated base compensation range for this position is 88,250.00 - 1,32,250.00 PLN gross annually. The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness. You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging Your Future: Generous annual bonus, life insurance, Save As You Earn share options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies Stay connected by joining our Talent Community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.