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Online Marketing Support (OMS) focuses on handling customer phone calls and requests to address service needs in the online marketing product suite. This team member is a customer-focused, passionate individual that ensures positive customer experiences with every contact. A Support should have the genuine desire and capability to learn/expand knowledge of online marketing and apply it to customer communication. This position is primarily an inbound phone queue role, which also requires written email communications and involves outbound follow-up phone calls and related activities. Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience. The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day. What you’ll do & how you’ll make your mark. Continually learn/expand online marketing knowledge and knowledge of Newfold Digital product suite Interact directly with customers via inbound and outbound calls through telephone queues and online marketing modification requests Apply learned online marketing and Newfold Digital product suite knowledge to assist customers with questions and problem-solving Properly document all client transactions Exhibit strong ownership and accountability of customer calls – treat the customer experience as your own from start to finish and communicate customer needs to appropriate department leaders. Resolve customer issues effectively by applying active listening skills, strong empathy, and the ability to quickly identify the root cause of the customer's issues Act as the voice of the customer – communicates customer feedback, opportunities and trends to appropriate department leaders communicate Independently make basic/minor changes to customer campaigns including photo edits, copy changes or properly communicate needed changes to other departments for implementation Set appropriate customer performance expectations and promote value of product/services When appropriate, recommends upsell and cross-sell product suggestions that can benefit the customer’s web presence Who you are & what you’ll need to succeed. Must have at least 3 years of experience working for a BPO setup Must have at least 1 year of SEO experience is a bonus Must have a good understanding on account management and internet technology Must be knowledgeable in using a CRM and MS Office Tools Why you’ll love us. Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This role involves handling inbound and outbound customer calls to support and troubleshoot Newfold Digital's online marketing products, taking full ownership of the customer experience through active listening, accurate documentation, and effective issue resolution, while also making minor campaign edits, setting clear expectations, recommending upsell/cross-sell opportunities, and relaying customer feedback and trends to department leaders. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Here's where they are, who's hiring them, and what to say in your interview.
27.322Jobs
5.920SG
62%EN
Singapore alone has 5,920 of them. India has 3,543. The US has 2,443. If you're looking at a marketing role, geography matters: check WorkMundi's location filters to see which regions match your visa status and timezone. Don't apply everywhere; apply where you can actually work.
Four employers are posting at scale: SIMPLE RECRUIT (1,205 jobs), ROYAL ORG PTE. LTD. (795), SKILLMATCH RECRUITMENT (435), and jobgether (371). If you see a job from one of these names, you're looking at a company that hires marketing roles repeatedly. That's a signal of stability—and a chance to learn their hiring patterns across multiple openings.
In your interview, expect this question: 'Tell us about a time you measured the success of a campaign.' Marketing hiring managers ask this because they want proof you think in metrics, not hunches. Come with a real example—conversions, clicks, revenue, engagement rate, cost per acquisition—pick the metric that mattered most. Show you track what you do.
16,882 of these 27,322 job ads have text written in English. That's the ad itself, not necessarily the language the job requires. Read the job description carefully to confirm what languages the role needs.
