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Collaboration Application Support Engineer1 Job Description : We are seeking a skilled and proactive Collaboration Application Support Engineer to support and enhance enterprise collaboration and productivity platforms. The ideal candidate will have hands-on experience managing, troubleshooting, and optimizing tools such as Adobe, Google Workspace, Slack, Figma, TextExpander, Slido and Lucid Suite etc.. This role involves ensuring high availability, performance, and user satisfaction across collaboration platforms, while also contributing to automation initiatives and continuous improvement of support processes. The candidate will work closely with cross-functional teams, stakeholders, and end users to resolve issues, implement enhancements, and drive operational excellence. Key responsibilities: Provide L2/L3 support for collaboration and productivity applications. Monitor, troubleshoot, and resolve incidents, service requests, and platform issues within SLA. Manage user access, configurations, and integrations across tools like Google Workspace, Slack, Adobe, Figma, etc. Perform root cause analysis (RCA) and implement preventive measures. Collaborate with vendors and internal teams for issue resolution and upgrades. Maintain system documentation, runbooks, and knowledge base articles. Support platform upgrades, releases, and new feature rollouts. Ensure compliance with security policies and access controls. Identify opportunities for automation and process optimization in support operations. Assist in onboarding/offboarding users and managing licenses efficiently. Required skills and experience: 5–7 years of experience in SaaS Application Support , providing operations and technical support for enterprise collaboration tools. Hands-on experience supporting and administering Google Workspace (Admin Console, Gmail, Drive, Meet), Slack, Adobe Suite, Figma, Lucid Suite, and TextExpander. Experience working with user administration, license management, and access control across collaboration platforms. Strong knowledge of incident, problem, and change management processes ( ITIL practices ). Experience troubleshooting application issues using logs, monitoring tools, and system diagnostics. Understanding of SSO, identity and access management (IAM) , and security best practices for SaaS platforms. Familiarity with API integrations , REST APIs, and webhooks used for integrating collaboration tools. Exposure to scripting or automation (Shell, Python, or similar) to improve operational efficiency. Experience working with ticketing and service management tools such as ServiceNow and Jira. Exposure to cloud platforms such as Google Cloud Platform (GCP) is an added advantage. Experience building automation solutions to streamline operational tasks and platform management is a plus . Demonstrated ability in vendor management and coordinating communications with external partners . Interpersonal and Communication Skills: Strong verbal and written communication skills with the ability to interact with both technical and non-technical stakeholders. Proven ability to handle high-priority incidents with professionalism and clarity. Excellent problem-solving and analytical thinking. Ability to work in a fast-paced, collaborative environment. Strong ownership mindset and attention to detail. Experience in stakeholder communication , including status updates and incident reporting. Ability to mentor junior team members and contribute to team knowledge sharing. Preferred qualifications: Bachelor’s degree or the equivalent combination of education plus relevant experience
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.