Team Leader, Cash Services

Job Description What is the opportunity? The Team Leader, Cash Services is responsible for coaching and developing a cash services team, driving process improvements, mitigating risks, and enhancing the client experience. As a Team Leader, this role assumes expanded authority equivalent to Centre Manager responsibilities (including operational oversight and critical decision-making), while retaining core Team Leader accountabilities. What will you do? Responsible for overall team results as measured through established Benchmarks and addressing unmet expectations by implementing Individual Performance Improvement Plans. Supports applicable product and process knowledge for the team and provide a clear line of sight for the client experience, while monitoring the execution of Cash Services processes to ensure adherence to operational risk, compliance and AML requirements i.e. PPL, Access Manager, DOAs, UARG, UFC, AML, BCP, Expenses, Custody, Internal Audit and RCM. Empowering a diverse and talented team, delivering exceptional results and driving business growth. Act as Manager in Charge, overseeing daily operations, facility opening/closing protocols, and ensuring business continuity while maintaining risk mitigation standards. Escalate client/service partner issues as a priority, resolving at source where possible and referring to Manager Operations as required. Responsible for risk identification evaluation, continuous monitoring, effective controls, and escalation disciplines are in place to mitigate reputational, financial and operational risk. Contributing to a Future Ready Workforce by development of direct reports through regular side-by-side observational coaching sessions, one on one, semi-annual & year-end performance assessments. What you need to succeed? Must Have Ability to lead, develop, and inspire a high-performing team to achieve business objectives Excellent communication skills Collaborative partnership skills Strong business acumen Ability to work in high volume and strict timeframe deadlines Job Skills Adaptability, Business Process Improvements, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Long Term Planning, Operational Delivery, Resource Management, Time Management Additional Job Details Address: 205 COURTNEYPARK DR W:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-27 Application Deadline: 2026-09-04 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com . RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.