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Senior Support Network Engineer – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers. This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions. What You’ll Do Network Operations & Support Provide technical support to U.S.-based B2B customers. Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks. Monitor network performance, resolve outages, and ensure high network availability. Diagnose and resolve complex network issues in a timely manner. Fixed Wireless Infrastructure Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure. Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links. Work with wireless platforms including: Cambium Ubiquiti / UniFi Aviat Siklu / Ceragon Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions. Routing & Network Management Implement and maintain dynamic routing protocols, including: OSPF BGP Maintain reliable routing across ISP network infrastructure. Support network performance optimization and stability. Required Experience & Skills Flawless written and verbal English communication skills. Previous experience in customer-facing technical support roles. Hands-on experience with fixed wireless/WISP technologies, including: Starlink Managed Wi-Fi Cambium Ubiquiti / UniFi Siklu / Ceragon Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment. Experience implementing and supporting OSPF and BGP . Experience deploying and troubleshooting PTP and PTMP wireless networks. Strong troubleshooting and problem-solving skills. Nice to Have Experience with cloud networking in AWS, Azure, GCP, or similar platforms. ITSM experience, preferably with Salesforce. Experience with: Starlink 4G/5G networking Peplink SD-WAN Network certifications such as: CCNA Network+ Equivalent certifications What a Typical Day Looks Like Monitor network health and respond to customer support requests. Troubleshoot routing, switching, and wireless connectivity issues. Configure and maintain MikroTik and Cisco network devices. Support fixed wireless infrastructure and resolve outages. Work directly with customers to diagnose and resolve technical issues. Collaborate with internal teams to maintain reliable network operations. In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers. Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Technical Interview Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video . This is the first step in our hiring process and can be completed whenever it’s convenient for you. Instead of multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your networking experience, and highlight your expertise with fixed wireless technologies, MikroTik, Cisco, routing protocols, and customer support. Your video will be reviewed before moving forward in the interview process. You can record your video as many times as you’d like before submitting it—only your final version will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying. Apply Now If you’re passionate about networking, wireless infrastructure, and delivering outstanding customer support, we’d love to hear from you. Apply today and join a team dedicated to building and maintaining reliable network solutions.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.