Customer Support Specialist-KSA

As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time. You are the voice of the customer in invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement. You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development. What you will do Respond professionally to customer inquiries via email, phone, or chat. Provide accurate information about products, services, and policies. Resolve customer complaints and ensure satisfaction by coordinating with relevant departments. Maintain detailed records of customer interactions and feedback. Proactively identify areas for improvement in the customer support process. Assist in onboarding new customers and guiding them through the rental process. Requirements Experience: Minimum of 3 years in a customer support role. Language Skills: Professional proficiency in English (verbal and written), with native proficiency in Arabic. Technical Skills: Proficient in Freshdesk, Freshcat, Ziwo or similar software. Interpersonal Skills: Excellent communication skills, with experience communicating with internal and external stakeholders, especially customers. Customer Focus: A positive attitude and passion for delivering exceptional customer experiences. Bachelor’s degree. Experience providing support across phone, chat, and email channels, including handling high-volume support queues. Experience resolving customer complaints and onboarding customers. Eligible to work in Saudi Arabia. Saudi National. Experience in the car rental industry is a plus.