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Key Responsibilities Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution. Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required. Investigate and resolve data, configuration, workflow, and integration issues across connected systems. Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules. Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets. Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions. Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform). Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements. Requirements Diploma or Degree in Information Technology, Computer Science, or a related field. 2–3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background. Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms. Solid understanding of SQL / database querying for investigating and resolving data issues. Experience working with application vendors and managing escalations to resolution. Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities. Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders. Nice to Have Exposure to system integrations (REST APIs, event-driven workflows). Familiarity with IT service management (ITSM) tools and ticketing workflows.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.