Operations Manager

Operations Manager Position Type: Full-Time | Remote Working Hours: U.S. Business Hours About the Role At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company. This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment. This is an operational leadership role, not a customer service or loan officer position. Responsibilities Operations & Project Management Manage day-to-day operational execution across the business. Own project timelines, priorities, deliverables, and follow-ups. Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers. Work closely with the founder to prioritize initiatives and remove operational roadblocks. Process & Systems Improvement Identify operational bottlenecks and implement practical solutions. Build scalable SOPs, workflows, checklists, and documentation. Improve CRM workflows, operational automations, and internal processes. Help create systems that support the company's growth and future hiring. Lending Operations & Documentation Review, organize, and maintain lending documentation for accuracy and consistency. Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms. Ensure policies, disclosures, privacy documents, and platform communications remain consistent. Support operational readiness as the company expands into additional states. Technology & Vendor Coordination Serve as the primary operational point of contact with the outsourced software development team. Report bugs, coordinate testing, and follow up on platform improvements. Coordinate implementation and integration requirements across third-party systems. Ensure vendors and technology partners deliver against agreed timelines and requirements. Growth & Team Support Support the founder with operational planning and execution. Assist with recruiting and onboarding future operations team members. Help establish processes and systems that allow new specialists to integrate effectively as the company grows. What Makes You a Perfect Fit You naturally take ownership and don't wait to be told what needs to be done. You enjoy turning ambiguity and operational chaos into clear processes. You are comfortable wearing multiple hats in a startup environment. You are highly organized and can manage several priorities without losing track of details. You think like an owner and proactively identify problems before they become larger issues. You are comfortable coordinating people, technology, vendors, and processes simultaneously. Required Experience & Skills 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role. Proven experience working in a startup or founder-led business. Strong project management and cross-functional coordination skills. Experience managing multiple projects, priorities, and stakeholders simultaneously. Experience coordinating third-party vendors and external partners. Strong process improvement and documentation skills. Experience working with operational workflows and business systems. Strong attention to detail, organization, and follow-through. Excellent written and verbal English communication skills. Ability to work independently with minimal supervision. Comfortable operating in a fast-changing environment where priorities can shift quickly. Interview Process Initial screening with Pavago. Client interview Final selection and onboarding #LI-AG1