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ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours On-Call: Rotating after-hours emergency support — approximately 1 week per month About the Role At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment. This is not a basic helpdesk role . You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments , troubleshooting complex connectivity issues and maintaining reliable, high-availability services. You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure . This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers. What You’ll Own Customer Network Support & Troubleshooting Diagnose customer issues involving: Connectivity and outages Latency and packet loss Routing instability VoIP and call-quality problems WAN and failover performance Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues . Support routers, firewalls, and Customer Premise Equipment (CPE). Investigate issues across multiple layers rather than simply escalating tickets. Document troubleshooting steps, root causes, and configuration changes. Communicate technical findings clearly to business customers. Advise customers on redundancy, failover, and network optimization. Participate in rotating after-hours emergency support. ISP Network Operations Monitor and maintain: Edge routing infrastructure Wireless backhaul systems Bonded WAN infrastructure Core ISP services Provision and configure customer network deployments. Configure: Routers VLANs Firewall rules NAT QoS VPNs Diagnose BGP and OSPF routing issues , routing loops, WAN instability, and failover events. Maintain configuration backups, firmware updates, IP documentation, and network hardening standards. MikroTik, Peplink & SD-WAN Configure and troubleshoot MikroTik RouterOS environments. Support Peplink SpeedFusion and InControl2 . Troubleshoot multi-WAN bonding and failover behavior. Support hybrid connectivity involving: Fiber Fixed wireless Starlink 5G Terrestrial WAN connections Optimize redundancy and high-availability configurations. Fixed Wireless & Backhaul Infrastructure Support fixed wireless environments using: Cambium Ubiquiti PTP/PMP architectures Work with high-capacity wireless backhaul technologies including: Siklu Aviat mmWave infrastructure Support tower deployments, backhaul upgrades, and infrastructure expansion. Troubleshoot signal, connectivity, capacity, and backhaul performance issues. VoIP & QoS Troubleshoot SIP and VoIP quality issues. Diagnose network conditions affecting voice traffic. Configure and optimize QoS policies. Prioritize latency-sensitive traffic appropriately. Help maintain consistent voice quality across multi-WAN environments. Documentation & Configuration Management Maintain accurate: Network diagrams IP documentation Device configurations Troubleshooting records Configuration backups Document root-cause findings and remediation steps. Keep infrastructure documentation current following network changes. Help reduce repeat incidents through accurate documentation and preventative improvements. Technical Environment You may work across: Routing & Networking MikroTik RouterOS BGP OSPF TCP/IP VLANs NAT QoS VPNs SD-WAN & Multi-WAN Peplink SpeedFusion InControl2 Starlink 5G WAN bonding and failover Wireless & Backhaul Cambium Ubiquiti Siklu Aviat PTP/PMP mmWave Enterprise Wi-Fi Cambium cnMaestro UniFi Voice SIP VoIP QoS and voice optimization Required Experience & Skills Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment . Strong experience troubleshooting: Routing Switching WAN connectivity Network outages Failover systems Hands-on experience configuring: Routers Firewalls VLANs VPNs Strong understanding of: TCP/IP NAT QoS VLANs BGP OSPF Ability to troubleshoot live production networking issues methodically. Strong documentation and root-cause analysis skills. Strong written and verbal English communication. Ability to communicate effectively with both technical teams and customers. Comfortable working independently in a remote environment. Availability for rotating after-hours emergency support. Strongly Preferred Hands-on MikroTik RouterOS expertise. Experience with Peplink, SpeedFusion, and InControl2 . Experience with: Cambium Ubiquiti Siklu Aviat Fixed wireless or WISP deployment experience. PTP/PMP and mmWave backhaul experience. Starlink or hybrid WAN experience. VoIP troubleshooting experience involving: SIP QoS Voice-quality optimization Experience supporting multi-WAN and high-availability network environments. What Makes You a Strong Fit You’ve worked on real production networks , not only lab environments. You can troubleshoot complex connectivity problems without immediately escalating them. You understand how routing, WAN links, wireless infrastructure, and failover interact. You remain calm and methodical during outages. You care about uptime, redundancy, and network reliability. You can explain complex network problems clearly to customers. You take ownership of an issue through diagnosis and resolution. You proactively look for ways to prevent repeat incidents. What a Typical Day Looks Like Your day may include: Troubleshooting customer connectivity, latency, and routing issues. Investigating BGP/OSPF or multi-WAN failover problems. Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS. Monitoring wireless backhaul and ISP infrastructure. Provisioning new customer connections. Troubleshooting Peplink SpeedFusion or bonded WAN deployments. Investigating VoIP quality issues. Supporting infrastructure expansions and network upgrades. Updating configuration records and network diagrams. Coordinating with engineering and field teams on escalations. In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments. Key Metrics for Success Fast and accurate ticket resolution. High network uptime and reliability. Reduced repeat incidents and escalations. Successful customer provisioning. Effective resolution of routing and failover issues. Accurate network documentation and configuration management. Strong customer satisfaction and communication quality. Why This Role Stands Out Hands-on exposure to real ISP/WISP production infrastructure . Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments . Exposure to modern connectivity technologies including Starlink and hybrid WAN. Strong technical ownership rather than basic Tier 1 support. Opportunity to work across both customer-facing troubleshooting and infrastructure operations. Clear growth opportunities into: Senior Network Engineer ISP Network Engineer Infrastructure Engineer Network Operations Lead Network Architect Interview Process Initial Screening Call Technical Interview Practical Network Troubleshooting Scenario Final Interview Offer & Onboarding Apply Now If you have hands-on ISP/WISP networking experience , understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure , and enjoy solving complex production networking problems, we’d love to hear from you. Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments. #NetworkEngineer #ISPJobs #WISP #MikroTik #Peplink #BGP #SDWAN #NetworkSupport #NetworkOperations #WirelessNetworking #Ubiquiti #Cambium #Starlink #VoIP #RemoteJobs #NetworkingJobs
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.