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About Valatam We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience. Key Responsibilities Handle routine inbound and outbound customer communications via phone, email, and chat. Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting. Escalate complex issues to senior team members when necessary. Support the team by following up on client requests, sending routine reminders, and tracking pending communication. Execute accurate data entry and update customer profiles within internal database and CRM tools. Collaborate with internal departments to gather information required to resolve customer queries. Provide general administrative and operational support to the customer service team as needed. Requirements Fluent English (C1/C2) and Spanish. 1 – 2 years of experience in administration or virtual assistance. Familiarity and comfort with Google Workspace or Microsoft Office. Good communication and problem-solving skills. Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. Bachelor’s or Associate’s degree preferred. Benefits Our Core Values at Work We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you. What We Offer Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements). Annual pay increments. Discretionary client bonuses (80 % of clients award year-end bonuses). 7 U.S. federal holidays + 4 paid PTO days. Monthly medical insurance stipend (after meeting eligibility criteria). Birthday / Anniversary bonuses + Gym / Wellness allowance. Unlimited online fitness classes + company events & Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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