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What you'll be doing Reviewing, investigating, and reporting financial crime cases Providing ongoing monitoring and resolving formal complaints and Financial Ombudsman Service complaints Dealing appropriately with consent refusals following SAR submissions Acting as a point of contact for law enforcement agencies in ongoing criminal investigations that commenced from a submitted SAR Acting in accordance with written policies, procedures, and relevant legislation Cooperating with other teams by providing professional and efficient front-line compliance support, seeking to improve company processes What you'll need A bachelor's degree (must be able to provide a certificate) 3+ years in financial crime investigations, or 1+ years of SAR reporting experience Fluency in English and Portuguese (C1+ level) Experience working in a regulated or policy-driven environment (e.g., financial institutions, law enforcement) Experience with investigative methodologies, evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts) The ability to work with multiple stakeholders and take ownership of assigned workload Adaptability and experience with fast-cycle feedback To be able to work a variety of shifts, including nights and weekends