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What You’ll Be Doing: Handle inbound and outbound calls (front-desk style, not a call center) , approximately 25–50 calls per day, with quick interactions averaging 3–5 calls per hour, similar to a busy doctor’s office. Managing administrative and operational tasks Supporting clients and internal teams Handling calendars, follow-ups, inboxes, and coordination Working across CRMs, spreadsheets, and multiple platforms Keeping processes organized and running smoothly You’re a Strong Fit If You: Are highly organized and detail-oriented Communicate confidently in English Thrive in structured, fast-paced environments Learn systems quickly Take initiative instead of waiting to be told what to do Are dependable, professional, and proactive Enjoy making operations smoother and more efficient Requirements: Fluent English (C1/C2) + Spanish or Portuguese 2+ years in customer service, admin, receptionist, or support roles Strong computer skills (Microsoft Office, CRMs, multitasking) Reliable internet and professional home office setup