Patient Care Coordinator & Administrative Virtual Assistant

Qualifications Exceptional English communication skills, both written and verbal (C1 level Minimum), Strong organizational skills and attention to detail; able to manage multiple tasks and follow-ups simultaneously. Comfort working independently and proactively: able to figure things out, ask thoughtful questions, and take ownership of outcomes. Prior experience in administrative, customer support, or coordination roles Experience in a medical, therapy, or dental office (front desk, patient coordinator, VA, etc.). Extra plus if experienced with physical therapy Practices Familiarity or comfort learning about medical terminology. Experience working with EMR systems or similar scheduling/medical software. Responsibilities Patient Communication & Scheduling Manage incoming and outgoing patient communication (email, phone, and potentially text/portal messages). Schedule, reschedule, and confirm appointments for in‑person and virtual visits. Conduct follow-up outreach to patients (e.g., checking in after visits, responding to questions, helping them get on the schedule). Assist with family member/referral scheduling (e.g., when existing patients request appointments for relatives). Administrative & Practice Support Monitor and respond to general clinic inquiries in a timely, professional manner. Help ensure patients receive superbills and any necessary documentation so they can submit for out-of-network benefits. Track and organize emails and tasks so nothing falls through the cracks. Support the development, documentation, and refinement of SOPs (Standard Operating Procedures) as the clinic grows. Identify opportunities to streamline processes and suggest improvements to workflows and communication.