Phone Support Specialist

Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do: • Respond promptly to customer inquiries via live call (as secondary task, other text-based channels). • Troubleshoot technical issues, providing clear and concise instructions. • Guide users through Holded’s features, offering personalized support based on their needs. • Document customer interactions in our CRM and escalate issues when necessary. • Identify recurring customer concerns and share insights with the Product and Engineering teams. • Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service