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Quantum Systems is a global leader in advanced unmanned solutions, combining cutting-edge flight technology with intelligent mission software. To strengthen our support organization, we are seeking for a Returns Manager with strong communication and organizational skills to ensure a smooth repair process. What is your Day to Day Mission: Returns Management: Coordinate with the customers to return systems or subsystems for repair and maintenance. Documentation: Documentation and control of incoming and outgoing system configurations in existing configuration databases. Repair Coordination: Coordinating interface between the customer and the repair team to communicate and monitor repair timelines. Compensation Management: Coordinate compensation shipments with the customer, Tier 1 support and the fulfilment team. Ticket Management: Handle and monitor repair tickets in Jira Service Management and provide structured documentation. Ongoing Learning and Product Knowledge: Stay up to date on new components and products to ensure Continuous Improvement: Contribute to internal process enhancements that increase efficiency and service quality. Customer Issue Resolution: Take ownership of customer complaints and escalations, drive resolution in coordination with internal teams.